1. Introduction
Slumberland is one of the leading mattress companies in the United States. They offer a wide range of mattresses, including memory foam, hybrid, and innerspring models. With such a wide selection, it’s important to know what their return policy is if you decide that your mattress isn’t right for you. In this article, we will discuss Slumberland’s return policy and all that it entails.
2. What is Slumberland’s Return Policy?
Slumberland offers a 100-night sleep trial for all of their mattresses. This sleep trial allows customers to test out their mattress for up to 100 nights before deciding whether or not they want to keep it. If a customer decides that the mattress isn’t right for them within this time period, they can return it for a full refund.
3. What Items Are Eligible for a Return?
All of Slumberland’s mattresses are eligible for returns as long as they are in new condition and have not been used beyond the 100-night sleep trial period. Customers must also have their original proof of purchase in order to be eligible for a return. Any accessories (such as pillows) purchased with the mattress are also eligible for returns if they are unopened and unused.
4. How to Make a Return
In order to make a return, customers must contact Slumberland’s customer service team via phone or email. A customer service representative will then provide instructions on how to return the mattress and any accessories purchased with it. Customers must then arrange for their mattress and accessories to be picked up by Slumberland’s designated carrier (usually UPS). Once the items have been picked up by the carrier, customers will receive an email confirmation from Slumberland confirming that the return has been processed.
5. Refunds and Exchanges
Once Slumberland has received and inspected the returned items, customers will receive either a full refund or an exchange depending on their preference. For refunds, customers can expect to receive their money back within 5-7 business days after Slumberland has processed their return request. For exchanges, customers will receive their new mattress within 7-10 business days after Slumberland has processed their exchange request.
6. Shipping Costs
Slumberland does not cover the cost of shipping for returns or exchanges; however, they do offer free shipping on all orders over $500 (excluding Alaska and Hawaii). Customers who need to make a return or exchange should contact Slumberland’s customer service team in order to arrange for pick up by their designated carrier (usually UPS).
7. Restocking Fees
Slumberland does not charge restocking fees for returns or exchanges; however, customers may be responsible for any additional shipping costs associated with their return or exchange request (if applicable).
8. Cancellations
Customers can cancel their order at any time before it has shipped; however, once an order has shipped, customers cannot cancel it until after they have received it and made arrangements with Slumberland’s customer service team to have it returned or exchanged (if applicable).
9. Final Thoughts on Slumberland’s Return Policy
Slumberland offers a generous 100-night sleep trial that allows customers to test out their mattress before deciding whether or not they want to keep it. If customers decide that the mattress isn’t right for them within this time period, they can return it for a full refund or an exchange depending on their preference. All returned items must be in new condition and have not been used beyond the 100-night sleep trial period in order to be eligible for a return or exchange; otherwise, they may be subject to additional fees or charges from Slumberland’s customer service team.
10. FAQs About Slumberland’s Return Policy
Q: Is there a fee associated with returning my mattress?
A: No, there is no fee associated with returning your mattress as long as you are within the 100-night sleep trial period and all returned items are in new condition and have not been used beyond this period.
Q: How long does it take to get my refund/exchange?
A: For refunds, customers can expect to receive their money back within 5-7 business days after Slumberland has processed their return request. For exchanges, customers will receive their new mattress within 7-10 business days after Slumberland has processed their exchange request.
Q: Does Slumberland cover shipping costs?
A: No, Slumberland does not cover the cost of shipping for returns or exchanges; however, they do offer free shipping on all orders over $500 (excluding Alaska and Hawaii). Customers who need to make a return or exchange should contact Slumberland’s customer service team in order to arrange for pick up by their designated carrier (usually UPS).